juragan138 Privacy Policy

This page describes what we collect when you use juragan138 and how we keep that data protected. We take your privacy seriously and are committed to transparent practices around the personal information you share with us when you register, deposit, withdraw or play on our platform.

We collect only the information necessary to operate our service, comply with financial regulations, and prevent fraud. Your data is encrypted, stored securely and never sold to third parties for marketing purposes. We may share limited information with payment processors, banks and regulatory authorities where legally required — but we do this only when necessary and with appropriate safeguards.

This policy covers what data we collect, how we use it, who we share it with, your rights, and how to contact us if you have questions about your privacy on juragan138.

What data we collect on juragan138

When you register with juragan138, we collect your full name, email address, phone number and date of birth. We ask for this information to create your account and verify your identity. We also collect your residential address and payment details (bank account or e-wallet information) when you make your first deposit.

To comply with financial regulations and prevent fraud, we require identity verification documents. This means you upload a clear photo of your government-issued ID (passport, national ID card or driver's license) and proof of address (utility bill, bank statement or government letter). We may also ask for a selfie to confirm the ID matches your face.

Once you begin using juragan138, we collect information about your activity: which games you play, your betting history, deposit and withdrawal records, and your account balance. We also log your IP address, device type and browser information for security purposes. If you contact our support team, we keep records of your conversations and any issues we help resolve.

Account information

Name, email, phone, date of birth, residential address — collected during registration.

Identity documents

Government ID, proof of address, and sometimes a selfie — required for verification before deposits.

Payment information

Bank account or e-wallet details — collected when you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment or e-wallet.

Activity logs

Game history, betting records, deposits, withdrawals, IP address and device information — collected automatically during your use of juragan138.

How we use your data

We use your personal information to operate juragan138 and provide our service. This includes creating and maintaining your account, processing deposits and withdrawals, verifying your identity, and detecting fraud or suspicious activity. We also use your data to comply with financial regulations and anti-money-laundering laws in jurisdictions where we operate.

We analyze your activity data to improve our platform — for example, understanding which games are popular, identifying technical issues, and optimizing our user experience. We may also use your email address to send you important account notifications (such as verification requests or withdrawal confirmations) or to inform you of platform updates or maintenance windows.

We do not use your data for marketing purposes without your consent. We do not sell your personal information to third parties, and we do not share your data with advertisers or data brokers. Your information remains within juragan138 and our trusted service providers.

Third parties we share data with

We share your information only with service providers who help us operate juragan138. This includes payment processors (who handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment and bank transfers), identity verification services (who confirm your documents), and our hosting providers (who store our servers and databases).

We may also share limited information with financial institutions and regulatory authorities if required by law. For example, if we receive a legal request from a government agency or if we detect activity that suggests money laundering or fraud, we may be obligated to disclose information to comply with local regulations. We do this only when legally required and with appropriate safeguards.

Our servers may be located outside your jurisdiction. This means your data may be processed and stored in countries other than Indonesia. By using juragan138, you consent to this international data transfer. We ensure that all transfers comply with applicable data protection standards.

We protect your privacy through encryption, secure storage and strict access controls — your trust is fundamental to how we operate juragan138.

How long we keep your data

We retain your personal information for as long as your account is active and for a period after closure to comply with financial regulations and resolve any outstanding disputes. Typically, we keep account records for at least five years after account closure, as required by anti-money-laundering and financial reporting laws.

Identity documents (ID photos, proof of address) are retained for the duration of your account and for a retention period afterward. Activity logs and transaction records are kept for regulatory compliance purposes. If you request deletion of your account, we will remove your data from active systems, but we may retain anonymized or aggregated information for statistical purposes.

Your rights regarding your data

You have the right to access, correct or request deletion of your personal information. If you believe your data is inaccurate, you can contact our support team and request an update. We will correct errors within a reasonable timeframe.

You also have the right to request a copy of all personal data we hold about you. We will provide this in a structured, commonly used format. If you wish to delete your account and associated data, contact our support team; we will process your request subject to legal obligations we may have to retain certain records.

You can opt out of non-essential communications (such as platform updates) by adjusting your account settings or contacting our support team. However, we will continue to send you essential account notifications (such as verification requests or withdrawal confirmations) as long as your account is active.

Cookies and tracking technologies

We use cookies and similar tracking technologies to enhance your experience on juragan138. Cookies help us remember your login status, store your preferences and analyze how you use our platform. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device).

We also use analytics tools to track how users interact with our site — which pages you visit, how long you stay, and which features you use. This helps us identify technical issues and improve our service. You can disable cookies in your browser settings, though this may affect your ability to use certain features of juragan138.

How we protect your data

We employ industry-standard security measures to protect your personal information. Your data is encrypted in transit (using SSL/TLS protocols) and at rest (using encryption algorithms). Our servers are protected by firewalls, intrusion detection systems and regular security audits.

We limit access to your data to authorized staff members who need it to perform their job functions. Our team members sign confidentiality agreements and receive training on data protection practices. We also conduct regular security assessments and penetration testing to identify and address vulnerabilities.

While we take security seriously, no system is completely immune to breaches. If we discover unauthorized access to your data, we will notify you promptly and take steps to mitigate harm. We recommend using a strong, unique password and enabling any additional security features we offer.

Jurisdiction and data protection laws

Our services are available only in jurisdictions where online gambling is legally permitted. We comply with data protection laws in the jurisdictions where we operate. If you are in the European Union, your data is protected under GDPR; if you are in Indonesia, your data is protected under Indonesian data protection regulations.

Different jurisdictions have different data protection standards. By using juragan138, you acknowledge that your data may be processed under the laws of the jurisdiction where our servers are located, which may differ from your home country. We take steps to ensure adequate protection regardless of location.

Contacting us about privacy

If you have questions about our privacy practices, wish to access your data, or want to report a privacy concern, contact our support team through live chat on juragan138, email us via the contact channel in your account settings, or visit our FAQ sectionWe will respond to privacy requests within a reasonable timeframe.

If you are in Jakarta, Surabaya, Bandung or Medan and have concerns about how we handle your data, you can also reach out to local data protection authorities. We are committed to resolving privacy issues fairly and transparently.

Updates to this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. Material changes will be communicated to you via email, and continued use of juragan138 after such updates constitutes acceptance of the revised policy. We encourage you to review this policy periodically to stay informed of how we protect your privacy.

Summary

We at juragan138 collect personal information necessary to operate our platform, verify your identity and comply with financial regulations. We protect your data through encryption, secure storage and strict access controls. We do not sell your information to third parties, and we share data only with trusted service providers and where legally required.

You have the right to access, correct or delete your personal data. Our support team is available to answer questions about your privacy and help you exercise your rights. For more information, see our terms of use or contact us through live chat or email.

Your privacy is important to us, and we remain committed to protecting your data while delivering a secure and reliable service on juragan138.